Widerrufsrecht

Returns and refunds policy

At Panier Pratique, your satisfaction is our priority. If you are not completely satisfied with your purchase, the following return conditions apply.

Return conditions

• Time limit: you have 30 days after receiving your order to request a return.
• Condition: items must be unused, in perfect condition and in their original packaging, with all accessories.
• Exceptions: some personalised or promotional items may not be eligible. Where this applies, it is stated on the product page.

How to request a return

1. Contact serviceclient@panierpratique.com with your order number and the reason for the return.
2. We will provide the instructions, including a return address or label where applicable.
3. Return shipping costs are paid by the customer unless the item arrived defective or we made an error. In those cases, we cover the return shipping costs.

Refunds

After receiving and inspecting the returned item, we will send a confirmation email. If approved, the refund will be issued to your original payment method within 5 to 10 business days.

Exchanges

If you would like to exchange an item, for example for another size or colour, please mention this in your initial request.

Received a defective item?

Email us with photos of the item so that we can help you resolve the issue.

For questions, contact serviceclient@panierpratique.com or use our online contact form.

Thank you for your trust.
The Panier Pratique team